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Customer Interview Script

Writes a structured, Mom Test-style customer interview guide with probing questions and notes template

Source Download skill
Repository
phuryn/pm-skills
Stars
27,616
Licence
MIT
Files
1 file

What it does

When installed, the agent can produce a complete customer interview guide for product discovery. It structures the conversation into opening, warm-up, core questions about past behavior and pain points, probing techniques, and wrap-up, following The Mom Test principles of asking about real past actions instead of hypothetical ideas or pitches. It also provides a note-taking template to capture key findings after each interview.

Great for

  • Product managers preparing user interviews or discovery research
  • Founders who want to learn from customers without pitching their idea
  • Researchers or students who need a ready-made interview guide structure

Skip it if

  • Running or analysing the interviews themselves, since it only writes the script and template (no transcript analysis)
  • Quantitative research such as surveys or large-scale usage measurement, because it is designed for qualitative conversations

Try asking

  • “Create an interview script for customers of our project management tool to understand how they plan weekly work”
  • “Build a 30-minute discovery interview guide about how small clinics handle appointment reminders”
  • “Make a note-taking template and interview questions for talking to churned subscribers”
Step-by-step guide: how to use Customer Interview ScriptInstall, first run, examples, tips and FAQs

Install in 3 steps

  1. 1

    Download the skill

    The ZIP contains the 1 original files, the MIT licence and an attribution note.

    interview-script.zip
  2. 2

    Add it to your agent

    Claude Code (all projects)

    mkdir -p ~/.claude/skills && unzip interview-script.zip -d ~/.claude/skills/

    Claude Code / Agent SDK (this project only)

    mkdir -p .claude/skills && unzip interview-script.zip -d .claude/skills/

    Claude apps (web/desktop): Settings → Capabilities → Skills → Upload skill, and choose the ZIP.

  3. 3

    Ask for the task

    No special command needed — the agent reads the skill's description and loads it when your request matches. Try one of the prompts above.

Get better results

  • Provide your product area, target persona, and open hypotheses so the questions are specific rather than generic
  • Ask for a length target (for example 20 or 45 minutes) so the script sections are sized appropriately
  • Review the generated questions against the Mom Test rules before using them, since the agent may still produce some hypothetical questions

What's inside

  • SKILL.md

Redistributed unmodified from phuryn/pm-skills under the MIT licence. The assessment was drafted with AI from the skill's files on 2026-10-29. Skills can instruct your agent to run code — read SKILL.md and any scripts before installing.