Fireflies.ai vs Otter.ai
Which should you use? A side-by-side look at what each one does, who it suits, what it costs, how hard it is to set up, and where each falls short.
AI tool · Freemium
An AI notetaker that joins video calls to transcribe, summarise and extract action items, with CRM integrations.
AI tool · Freemium
An AI meeting assistant that records, transcribes and summarises meetings.
Our verdict
Fireflies.ai and Otter.ai both transcribe and summarise meetings, and both are freemium. Fireflies is aimed at sales and customer teams that want call notes pushed into a CRM like Salesforce or HubSpot. Otter is a simpler everyday meeting-notes tool with live transcription and search, and it fits individuals or teams who mainly want readable notes without CRM work.
Pick Fireflies.ai if you run sales or customer calls and want notes and action items synced to your CRM.
Pick Otter.ai if you mainly want live transcription and searchable notes for everyday meetings across Zoom, Meet or Teams.
| Key difference | Fireflies.ai | Otter.ai |
|---|---|---|
| Best at | Sales and customer calls, with CRM integrations | Everyday meeting transcription and searchable notes |
| CRM integration | Works with Salesforce and HubSpot, plus Zoom and Slack | Works with Zoom, Google Workspace and Slack; no CRM listed |
| Core features | Meeting bot transcription, summaries, action items, conversation search | Live transcription, automatic summaries and action items, searchable notes |
| Pricing | Freemium | Freemium |
| Consent note | A bot joining calls can put off external participants; get consent first | Make sure everyone knows they are being recorded; check where recordings are stored |
Written with AI from both products' catalogue entries · updated 2026-10-29
Who each one is for
Choose Fireflies.ai if you need…
- Sales and customer calls
- Integrating call notes with CRMs
Choose Otter.ai if you need…
- Meeting transcription
- Searchable meeting notes
Side-by-side
| Fireflies.ai | Otter.ai | |
|---|---|---|
| Type | Audio & voice · Transcription & meeting notes | Audio & voice · Transcription & meeting notes |
| Price | Freemium | Freemium |
| Platforms | Web, iOS, Android | Web, iOS, Android |
| Works with | Zoom, Salesforce, HubSpot, Slack | Zoom, Google Workspace, Slack |
| Hands-on tested by us | Not yet | Not yet |
| Last checked | 2026-10-29 | 2026-10-29 |
What each one is
Fireflies.ai
An AI notetaker that joins video calls to transcribe, summarise and extract action items, with CRM integrations. Strong integrations for teams. A bot joining calls can put off external participants; get consent first.
Otter.ai
An AI meeting assistant that records, transcribes and summarises meetings. Reliable for everyday meeting notes. Make sure everyone knows they're being recorded, and check where recordings are stored.
Best for
Fireflies.ai
- Sales and customer calls
- Integrating call notes with CRMs
Otter.ai
- Meeting transcription
- Searchable meeting notes
Strengths
Fireflies.ai
- Meeting bot transcription
- Summaries and action items
- CRM sync
- Conversation search
Otter.ai
- Live transcription
- Automatic summaries and action items
- Zoom, Meet and Teams integration
Frequently asked questions
Should I use Fireflies.ai or Otter.ai?
Fireflies.ai and Otter.ai both transcribe and summarise meetings, and both are freemium. Fireflies is aimed at sales and customer teams that want call notes pushed into a CRM like Salesforce or HubSpot. Otter is a simpler everyday meeting-notes tool with live transcription and search, and it fits individuals or teams who mainly want readable notes without CRM work. Pick Fireflies.ai if you run sales or customer calls and want notes and action items synced to your CRM. Pick Otter.ai if you mainly want live transcription and searchable notes for everyday meetings across Zoom, Meet or Teams.
What is the difference between Fireflies.ai and Otter.ai?
Fireflies.ai: An AI notetaker that joins video calls to transcribe, summarise and extract action items, with CRM integrations. Otter.ai: An AI meeting assistant that records, transcribes and summarises meetings. Fireflies.ai suits sales and customer calls, while Otter.ai suits meeting transcription.
Are Fireflies.ai and Otter.ai free?
Fireflies.ai: Freemium. Otter.ai: Freemium.
What are other alternatives to Fireflies.ai and Otter.ai?
Other options people compare them with include Rev, Krisp, Wispr Flow.
Keep comparing
Built from our catalogue entries for both products: open-source details come from each project's README (AI-assisted, refreshed weekly) and GitHub data; AI-tool details are editorial. Spotted something wrong? Let us know from either product's page.